Our Refund and Returns Policy Details
You have the right to cancel your order within 7 working days from delivery. You must notify us by email within 7 working days from delivery with your intention to return the item. After notification we will issue you a returns number to quote on the paperwork when returning the goods.
Any discrepancies must be reported as soon as is reasonable after delivery, preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign. You could always ask the driver to wait, while you check the goods. you would be charged a collection fee and there would be no refund of the original delivery charge, if no notes were made on the delivery note.
Damages: must be reported within 7 working days after the delivery, preferably within 24hrs of receipt of goods.
Please report the fault to us with a full description of the alleged fault. You will also need to provide us with images of the damage.
If you wish to return the goods within the 7 days, please take reasonable care of the items and also retain the original packaging, until you are happy with the product. There would be extra £35.00 charge, to send out packaging material.
Please return goods in the same condition as received. We request that if you or the carriers open the box to examine the product please do so without damaging the box and packaging or damaging the product in any way. Please re-package as received in order for us to re-sell the item as brand new. If the carriers unwrap an item please ensure the packaging remains with the customer. Please do not allow carriers or any other party to destroy any packaging as we request the item to be returned with original packaging.
Please take into account before purchasing our furniture that once items are dispatched from our warehouses, return charges will apply if the customer cancels. Therefore it is essential if canceling an order to let us know immediately to avoid unwanted items being dispatched.
After this 7 day period has expired we will be unable to accept returns of any items purchased.
Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.
If you wish to obtain a refund when we are willing and able to give you a replacement, you will be charged the return collection charges.
Mattresses, mattress toppers and pillows can only be returned if they are unopened. Mattresses, mattress toppers and pillows that have been opened and slept on cannot be returned. If you wish to test a mattress, mattress topper or pillow please keep it wrapped until you are sure you want to keep it.
All our sofas, footstools and armchairs are specialist items and made to customer specifications. These products are therefore exempt from our 7 day returns policy. This does not affect your statutory rights.
Unfortunately no refunds are available on the following items:
⇒ Sales of clearance items
⇒ Items which have been assembled or attempted to be assembled
⇒ Tailor made or bespoke items