Delivery Information/Terms and conditions
Non UK Mainland Delivery Costs
*For Delivery to Northern Scotland postcodes AB, DD, FK, IV, KY, KW, PA, PH, Scottish Highlands & Islands and Channel Islands or any other non-mainland UK location, an additional postage cost will be incurred and delivery can take up to 5 working days longer than usual - please contact us for more information on 0191-500-6233 or Email us.
Once you have placed an order, we will contact you via telephone or email to arrange your delivery date. If you are not able to accept delivery after confirming your delivery date, you may be charged a failed delivery fee Our courier will deliver only to the entrance of the your property and will not place the goods in a room of choice. If the delivery is to apartments or flats, the delivery driver will only deliver to the lobby of the building.
Good prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a confirmation. All Groupon sales will have a different charge for delivery this will be stated in the Groupon deals, or at the time of check out. P&P will not be free for all Groupon deals.
Please be aware that it is your responsibility to ensure there is sufficient access to deliver the product into you home and into your chosen location. You should consider vehicle access, lifts and tight stairs etc. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your cost and risk
Next day delivery is subject to stock availability. If an order cannot be delivered the next day, we will contact you as soon as we become aware of the problem
All items have been marked with a approximate delivery time, but remember this is a approximate time and can vary, however if a item does not show a delivery time then please contact us regarding availability and delivery time. We will endeavour to meet any date agreed for delivery, however we will not accept liability for any losses, costs, damages, charges or expenses caused by any delay in delivery of the goods.
You will not receive a phone call prior to delivery of these items.
All deliveries must to be signed for on receipt. Before signing for delivery, please inspect the goods to ensure the packaging and the product are in perfect condition and your property has not been damaged in any way during the delivery process. If necessary, please make sure you detail any problems on the delivery note. When your goods are delivered please retain the original packaging until you are sure that you do not need to return the goods for any reason.
If you would like a quote for onward shipping or International delivery, please contact us.
Delivery Times and Rates
Delivery charges vary depending on the type of products ordered and the service you select and cannot be refunded. Your delivery charges will be clearly indicated at checkout. Shipping information can be found here. We make every effort to deliver goods within the estimated time-scales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability. We shall be under no liability for any delay or failure to deliver the products within estimated time-scales. We recommend that you make arrangements for trades people to carry out work on your behalf only after your order has been delivered and checked for damage. If you are purchasing to replace your existing furniture we also recommend that you do not dispose of your existing furniture until your new goods have arrived and been checked for damage.
Free Delivery only applies to Orders over £500.00, It is customer's responsibility to select the free delivery option on the Delivery section during the checkout process.
Can I pick up my order from your shop/office?
Unfortunately, we do not offer this service at the moment, however, we will update this section once we start providing this services.
Acknowledgment and Acceptance of your Order
If you have supplied us with your email address, we will notify you by email as soon as possible to acknowledge your order. Please note that this e-mail is not an order confirmation or order acceptance from Bentinck Furniture. Our acceptance of your order will take place upon dispatch of the product(s) ordered.
Changing or cancelling orders
In the first instance please click here to email us with your change / cancellation details. If your order has not yet been received then this will be possible, however if you have received the order and you wish to change / cancel goods we will apply a charge based upon the direct cost to recover and/or redeliver goods. We request that changed / cancelled items are returned in their original packaging.
Any discrepancies must be reported within 7 days after delivery, preferably within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign. you would be charged a collection fee and there would be no refund of the original delivery charge, if no notes were made on the delivery note.
On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24hrs of initial receipt of delivery.
On assembly: Should a part appear missing from an item please report the item that is missing the part along with a description of part you believe to be missing. On both the above instances replacement goods will be dispatched asap.
Damages: must be reported within 7days after the delivery, preferably within 24hrs of receipt of goods.
Please report the fault to us with a full description of the alleged fault, using the returns form. we will respond within 72 hours, with your unique Return case ID. You will also need to provide us with images of the damage after you receive the Return case ID.
Unwanted goods / wrongly ordered:
You have 7 working days in which to decide to keep your ordered items or return them to us for a refund.We will not refund delivery charges for any orders placed using online deal sites. We will deduct from any refund the cost of recovering goods from customers. This is typically £40 per item (this may change and would be discussed with customer in advance) and is the direct cost to Bentinck Furniture of recovering the item.
For reasons of hygiene we cannot refund or exchange opened mattresses or mattress toppers unless they are faulty.
Some mattresses - namely memory foam mattresses - will arrive vacuum packed, please do not open and unroll to inspect if the goods are incorrect. There will be clear identification seen through the packaging.
REFUNDS WILL NOT BE PROCESSED UNLESS THE GOODS ARE IN A RE-SALEABLE CONDITION
COLLECTIONS: If you are located in our local area you are most welcome to collect from our warehouse in Newcastle upon-Tyne or alternatively you can collect from one of our stores, please call us first to arrange this on 0191-500-6233. Warehouse opening times are Monday to Friday 10 am – 4 pm Store opening times are Monday to Saturday 10 am – 5pm
If the customer decides to cancel their order after we have dispatched for delivery, but have been unable to due to any cause or circumstance beyond our reasonable control (including but not limited to, adverse weather conditions, floods or acts of god), the return delivery charge will be with the customer at £25 per item (0-0.25CBM) or £50 per item (0.26CBM+); see return charges.