Our Refund and Returns Policy Details
You have the right to cancel your order within 7 working days from delivery. You must notify us by email within 7 working days from delivery with your intention to return the item. After notification we will issue you a returns number to quote on the paperwork when returning the goods.
If you wish to return the goods within the 7 days, please take reasonable care of the items and it would help if you retained the original packaging.
Please return goods in the same condition as received. We request that if you or the carriers open the box to examine the product please do so without damaging the box and packaging or damaging the product in any way. Please re-package as received in order for us to re-sell the item as brand new. If the carriers unwrap an item please ensure the packaging remains with you. Please do not allow carriers or any other party to destroy any packaging as we request the item to be returned with original packaging.
Please take into account before purchasing our furniture that once items are dispatched from our warehouses, return charges will apply if the customer cancels. Therefore it is essential if canceling an order to let us know immediately to avoid unwanted items being dispatched.
After this 7 day period has expired we will be unable to accept returns of any items purchased unless faulty.
Refunds will be issued within 30 days of receipt of goods and after we have inspected them for damage. We reserve the right to withhold all or part of your refund if items are returned damaged.
Mattresses, mattress toppers and pillows can only be returned if they are unopened. Mattresses, mattress toppers and pillows that have been opened and slept on cannot be returned. If you wish to test a mattress, mattress topper or pillow please keep it wrapped until you are sure you want to keep it.
All our sofas, footstools and armchairs are specialist items and made to customer specifications. These products are therefore exempt from our 7 day returns policy. This does not affect your statutory rights.
Unfortunately no refunds are available on the following items:
We also reserve the right to refuse to accept your request for order if for any reason:
1.We have insufficient stock to deliver the goods you have ordered; Mattresses or divans (unless still fully packaged);
2.The product (s) you have ordered are no longer available;
3.Your order or part of your order was incorrectly described or priced on our website;
4.The payment transaction was not authorised.
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
For goods received back complete as NEW and unused (including all mattresses); you will be refunded the full invoice amount less cost of return.
Please note on rare occasions due to extreme climate changes in shipping you may find slight swelling on doors or drawers thus making them stiff to open, it is important not to return or refuse the item if this is case. Usually this will rectify itself in a matter of 7 days once the timbers adjust to their new enviroment and heating conditions, you may also find that simply swapping the drawers will remedy this. However on rare occasions the timber movement may not settle and you may need to sand or shave a small amount from a drawer or door, if so please shave from the bottom of the drawer front or from the side of the door as this will not be noticeable with regards to the look of the furniture.
A simple touch of furniture wax will then protect any adjustments made. Currently less than half of one percent ( 0.50% ) of our furniture is affected by timber movement ,however please could we ask you to bear in mind that you are purchasing natural timber products where slight timber movement in shipping is a slim possibilty. Therefore stiff drawers or doors will not be deemed as faulty or defective.This means you are purchasing our furniture on the understanding that any necessary simple adjustments would be need to be undertaken by the customer at the customers expense. If you do not wish to undertake any adjustments needed and wish to return the item we will of course offer a refund under our full 7 day moneyback offer.
Please take care to research all the above points further with your local specialist as to avoid any disputes after purchase.
If you are unable, for whatever reason, to facilitate collection of your goods on the confirmed date arranged, you must inform the carriers at least one working day in advance so that another date can be booked. If, through no fault of their own, our carriers cannot gain access on the date agreed, return charges will apply.
We will not be liable for any damage or loss resulting from repairs attempted by you or third parties.
www.fabfurnishing.co.uk is a trading website of FAB FURNISHING
Registered company number : 06866919